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My e-Transfer or wire deposit hasn't arrived: what to do

My e-Transfer or wire deposit hasn't arrived: what to do

Which option to use
Check the usual timing first
How to use the Missing a Deposit? form
How to contact support
Related articles
Which option to use

If your Interac e-Transfer hasn't arrived because you forgot your unique message code or made a typo in it, use the Missing a Deposit? form in your Ndax account. For any other reason, such as a name mismatch, a deposit under review, or a missing wire, contact Ndax support by email or live chat. 

Situation What to do 
Interac e-Transfer sent without your unique message code, or with a typo in it Use the Missing a Deposit? form (steps below). 
Interac e-Transfer sent from a bank account in a different name Contact support. The deposit needs manual approval. 
Deposit under review Contact support. 
Wire transfer hasn't arrived Contact support. 
Check the usual timing first
Method Usually arrives in 
Interac e-Transfer 0 to 30 minutes 
Wire transfer (CAD or USD) 0 to 1 business day, depending on bank hours 
How to use the Missing a Deposit? form

You'll need these details from your bank:

  • The name in your Interac e-Transfer settings.
  • The email address linked to your Interac e-Transfer account.
  • The amount you sent.
  • Your Interac e-Transfer reference number is 8 to 12 characters long and begins with CA or C1A. You can find it in your bank’s e-Transfer confirmation or transaction history, or in the Interac confirmation email sent to your inbox. 

On the Ndax website

  1. Log in at ndax.io.
  2. In the left-hand menu, select Wallet.
  3. Select Canadian Dollar.
  4. Select Receive at the bottom of the screen.
  5. Select Interac e-Transfer.
  6. Select Missing a Deposit?.
  7. Enter the details listed above.
  8. Select Submit.

On a mobile browser: follow the website steps. To open the menu, tap the Ndax logo at the top left. 

On the Ndax app

  1. Log in to the Ndax app.
  2. Tap Wallet in the bottom navigation bar.
  3. Select Canadian Dollar.
  4. Next to Missing a Deposit?, tap Report.
  5. On the Deposit Recovery Form page, enter the details listed above.
  6. Tap Submit.

Ndax uses these details to find your e-Transfer and credit your account. 

 

How to contact support

Email [email protected] or start a live chat at ndax.io. Have these details ready: 

For an Interac e-Transfer

  • Your Interac reference number (8 to 12 characters, starting with CA or C1A).
  • The amount and the date you sent it.
  • The name on the bank account you sent it from.

For a wire transfer

  • Your deposit ticket ID, under Transaction History > Deposits, if you uploaded a receipt.
  • A copy of your wire receipt.
  • The amount and the date you sent it. 

Important: Ndax support will never ask for your password, two-factor authentication (2FA) code, or recovery phrase. 

Related articles
  • Why is my deposit pending or delayed?
  • How to deposit CAD by Interac e-Transfer
  • Can I deposit from a joint, business, or someone else's account?

Last updated: October 10, 2026. Reviewed by Ndax Customer Support

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