How to close your account

You can close your Ndax account from Settings on the website or in the app. Before you close it, withdraw or sell your crypto and withdraw your cash. If a small balance is left, you can ask support to close your account and forfeit it. Ndax keeps your records for at least 7 years after closing, as required by law. 

• Unstake your crypto and turn off Auto Earn.
• Stop any recurring investments and recurring staking schedules.
• Sell or withdraw your crypto. Convert small leftover balances to Bitcoin with dust conversion.
• Withdraw your CAD to your bank.
• Download any reports you need, such as your Ledger Report and statements. 

Warning: A balance you choose to forfeit is given up permanently and can't be recovered. 

On the Ndax website

1. Log in at https://portal.ndax.io/auth/login.
2. In the left-hand menu, select Settings.
3. Scroll to the bottom and select Close My Account.
4. Carefully review the account closure requirements.
5. If there are any outstanding items preventing account closure, a pop-up will appear displaying the items that must be resolved (for example, active staking subscriptions, pending withdrawals, or remaining account balances).
6. Click See All next to each outstanding item to review the details and take the necessary action.
7. Once all outstanding items have been resolved, return to Settings and select Close My Account to complete the closure process.

 Note: Your account cannot be closed until all outstanding items have been resolved.

On a mobile browser: follow the website steps. To open the menu, tap the Ndax logo at the top left. 

On the Ndax app 

1. Log in to the Ndax app.
2. Tap Hub at the bottom of the screen.
3. Tap the gear icon in the top-right corner to open Settings.
4. Select Close My Account.
5. Carefully review the account closure requirements.
6. Tap Close My Account to proceed. 

Email [email protected] from the email on your account and say you'd like to close it. Support will help you withdraw your balance, or confirm that you want to forfeit it. 

• Ndax keeps your account records for at least 7 years after closing, as required by law.
• To request your records later, email [email protected].
• To ask Ndax to delete your personal data, see How to request deletion of your data. 

• How to request deletion of your data
• How to use dust conversion
• How to unstake crypto 

Last updated: October 30, 2026. Reviewed by Ndax Customer Support