How can I request the deletion of my account and data from Ndax?
Requesting Data Deletion
To request the deletion of your Ndax account and associated personal data, please send an email to our support team at [email protected]. This is the primary step you need to take, and our support team will guide you through the rest of the process.
Deletion Timeline
Your data deletion timeline is subject to your account's transaction history:
- No Transactions: If your account has no transaction history, your information will be deleted within 30 days of your request.
- With Transactions: For accounts with transaction history, we are obligated to retain your information for 7 years after account closure.
Exceptions to Deletion
In certain cases, we may need to retain your data for an extended period beyond the standard retention time due to:
- Ongoing investigations
- Legal obligations
- Regulatory requirements
Furthermore, your email address will be kept on file even after the deletion of your account.
Information Collected
The personal information we collect includes:
- Name
- Email Address
- Password
- Username
- Address
- Date of Birth
- Phone Number
- Financial Information
- Government-issued Picture ID
- Transaction information
- IP records
- Information collected through cookies
- Communication between you and us
- Other information collected at the time of account opening and use
Product References
For more information on our products and to manage your account, please visit:
Additional Support
If you have any further questions regarding the data deletion process or require assistance with our applications, do not hesitate to reach out to our support team at [email protected].