How can I locate my missing Interac e-Transfer deposit on Ndax?

This feature is only helpful if you forgot to add your unique message number or made a typo with your unique message number. If this deposit was sent from a joint bank account or a bank account that does not match the name on your Ndax account, you will receive an email from our compliance team asking that you provide further information.

• Login http://ndax.io
• Click Deposit at the top of the screen
• Select Interac e-Transfer
• Click Missing a Deposit?

• Enter your name exactly as it displays on your Interac e-Transfer
• Enter the email associated with your Interac e-Transfer account
• Enter the amount you sent
• Enter your Interac e-Transfer reference code (See how do I locate my Interac e-Transfer reference code?)
• Click Submit

Our system will review the request and accept your Interac e-Transfer within a couple of minutes (if eligible). Once your deposit is accepted, you will receive an email confirmation.