How do I upload my wire transfer deposit receipt to Ndax?
How do I upload my wire transfer deposit receipt to Ndax?
Before your receipt upload, please note:
- You must have 2-factor Authentication (2FA) enabled to upload receipts. In addition to this, you must also have your account be fully verified.
- You will need to enter the exact amount being deposited; net of any wire processing fees charged by your financial institution to send the wire
After your receipt has been uploaded:
- You should receive an automated confirmation e-mail stating your deposit is pending if the uploading process is successful. Please note this does not necessarily mean Ndax has received your deposit.
- If you wish to contact our support team to inquire about a pending deposit, a deposit ticket ID will be generated under the Transaction History -> Deposits Please include this deposit ticket ID as a reference when speaking to one of our customer service representatives.
Desktop
- Login to http://ndax.io
- Once you login, you will be redirected to your dashboard
- Click DEPOSIT, located at the top of the page
- Select WIRE TRANSFER
- Click on UPLOAD A RECEIPT
- Enter the exact AMOUNT of your wire transfer in the field provided
- Upload an existing photo of your wire receipt by clicking on the receipt icon, OR click on USE CAMERA to take a new photo of your wire receipt using your webcam
- Click on SUBMIT when finished
Mobile Web Version
- Login to http://ndax.io
- Once you login, you will be redirected to your dashboard
- Click on the Ndax SYMBOL located at the top left-hand corner of the page
- Select WALLET from the pulldown menu
- Select CANADIAN DOLLAR from the list of assets
- Click RECEIVE
- Select WIRE TRANSFER
- Click on UPLOAD A RECEIPT, located at the bottom of the page
- Enter the exact AMOUNT of your wire transfer in the field provided
- Upload an existing photo of your wire receipt by clicking on the receipt icon, OR click on USE CAMERA to take a photo of your wire receipt using your mobile device’s camera
- Click on SUBMIT when finished
Mobile App Version
- Login to our mobile app
- Click on the wallet icon on the bottom toolbar
- Select the FIAT tab
- Click on CAD
- Click on DEPOSIT
- Enter the exact amount of your wire transfer, then click CONFIRM
- Select WIRE TRANSFER
- Scroll to the bottom of the page, then click on UPLOAD RECEIPT to expand this section
- Click on the upload (up-arrow) icon
- You will now have the choice to upload an existing photo of your wire receipt, OR to take a new photo of the wire receipt using your mobile device’s camera
- Click on DEPOSIT CAD once finished