Why is my account disabled?

In some rare cases, client accounts have have restrictions imposed on them. The main reasons for this are:

• We suspected your account was hacked and disabled it for you.
• You attempted to verify your account with an identification document that has already been used.
• Your account was involved in unusual trading activity.
• You violated Ndax policies and procedures, or the user agreement.

If you continue to experience any difficulties, please do not hesitate to reach out to our support team at [email protected] for assistance.