What Should I Do If I'm Not Receiving Emails from Ndax?
Common Reasons Emails Go Missing
- The email was filtered into your Spam, Junk, Social, or Promotions folder.
- Your email provider placed it in a low-priority queue, delaying delivery.
- You previously unsubscribed from Ndax emails or marked a Ndax email as spam.
What to Do
- Check all your folders
Look in your Spam, Junk, Social, Promotions, and any other filtered folders — not just your main inbox.
- Check your email filters
Make sure you don't have any rules or filters set up that could be redirecting Ndax emails.
- Add Ndax to your safe senders list
To prevent future issues, add [email protected] and [email protected] to your contacts or safe senders list.
📝 Note: All official Ndax emails are sent from the @ndax.io domain. If you receive an email claiming to be from Ndax from any other address, do not click any links and report it to [email protected].
Still need help?
Contact Ndax Support Our support team is available Monday to Friday, 10:00 AM – 12:00 AM EST and Saturday – Sunday, 10:00 AM – 10:00 PM EST.