How to update your account information

You can update your address, occupation, and phone number yourself in Settings, and change your password at any time. To change your email address or legal name, contact Ndax support, because both need an identity check. Your username can't be changed. 

On the Ndax website

1. Log in at https://portal.ndax.io/auth/login.
2. In the left-hand menu, select Settings.
3. Choose the information you would like to update:
   1. Address: Select Change Address to update your home address.
   2. Occupation: Select Change Occupation to update your occupation.
   3. Phone Number: Select Change Phone to update your registered phone number.
4. Follow the on-screen instructions to save your changes.

Important:

1.  If you update your phone number, you will be required to verify the new number using a confirmation code sent via SMS or phone call. You will also need to complete two-factor authentication (2FA) to confirm the change.
2. If you move to another province or territory, update your address. Investment limits depend on where you live. 

On a mobile browser: follow the website steps. To open the menu, tap the Ndax logo at the top left. 

On the Ndax app

1. Log in to the Ndax app.
2. Tap Hub at the bottom of the screen.
3. Tap the gear icon in the top-right corner to open Settings.
4. Select Personal Information.
5. Choose the information you would like to update:
   1. Address: Tap Address to update your home address.
   2. Occupation: Tap Additional to update your occupation.
   3. Phone Number: Tap Personal to update your registered phone number.
6. Follow the on-screen instructions to save your changes.

Important:

1. If you update your phone number, you will be required to verify the new number using a confirmation code sent via SMS or phone call. You will also need to complete two-factor authentication (2FA) to confirm the change. 
2. If you move to another province or territory, update your address. Investment limits depend on where you live. 

If you know your password

1. Log in, then go to Settings.
2. Select Change Password.
3. Enter your current password, then your new password, and save.

If you forgot your password

1. Go to https://portal.ndax.io/auth/login, or open the Ndax app.
2. Select Forgot your password?
3. Enter the email address on your account, then select Continue.
4. Select the link in the password reset email. If it doesn't arrive within a few minutes, check your spam or junk folder.
5. Enter and confirm your new password, then select Save.

Note: For your security, some withdrawals may be reviewed after a password reset. 

1. Take a selfie holding a handwritten note with your new email address and today's date.
2. Email it to [email protected] from your current Ndax email address. If you can't access that address anymore, send it from your new one.
3. Ndax compares your selfie with your account, then sends a confirmation link to your new email address. Select the link to finish the change. 

Contact support at [email protected] and send a copy of the official document showing your new name:

• Marriage: your marriage certificate.
• Divorce: your divorce decree.
• Court-approved name change: the legal document, such as a certificate of name change.

The Ndax Compliance team will update your name once your document is reviewed. Your bank account name must match your Ndax account name for deposits and withdrawals, so update your name with your bank too.

Your username is different from your email address and can't be changed. To recover it, use the username recovery option on the login page and enter the email on your account. You'll receive your username by email. 

• Why Ndax asks you to review your information every year
• How to keep your Ndax account secure

Last updated: October 30, 2026. Reviewed by Ndax Customer Support