How do I send cryptocurrency to an external wallet from Ndax?

How do I send cryptocurrency to an external wallet from Ndax?

Important Notes

Before withdrawing crypto to an external wallet, please note: 

  • Entering an incorrect wallet address or network may result in the loss of your funds. Ndax cannot reverse a submitted withdrawal. To avoid the loss of your tokens, please confirm that you are sending your funds using the correct network and verify the destination address. To avoid mistakes, it is best practice to copy and paste the wallet address.
     
  • Ndax will not be held liable for the loss of any tokens sent or received using an unsupported blockchain network.
     
  • The supported blockchain network on Ndax will differ from asset to asset. Please do not assume a supported network for a particular listed coin will be supported for a different coin, also listed on our platform.
     
  • Example: Ndax supports the following networks for the USDC asset: Polygon, Ethereum (ERC-20), and Binance Smart Chain (BEP-20). 
     
  • A Destination Tag and Memo is your unique account identifier. When sending XRP, XLM, EOS, and/or HEDERA, failure to include a destination tag/memo could result in your cryptocurrency being sent to a pooled wallet and could lead to loss of funds. This is especially true when sending your funds to another exchange. If you have sent any of the listed tokens to another platform without the correct destination tag/memo you’ll need to contact the destination platform’s customer service. Ndax will not be responsible for the loss of the tokens.
Desktop
  • Login to your Ndax account
  • Select WALLET on the left-hand side toolbar
  • Select the Crypto you would like to withdraw
  • Select SEND at the bottom of the screen
  • Select the network you would like to use
  • Enter the destination wallet address and the amount you’d like to send
  • For XRP, XLM or EOS, LUNC, and/or HEDERA withdrawal, enter a DESTINATION TAG or MEMO ID If the destination wallet does not have a destination tag or memo, make sure to check off the ‘no memo’ tag box. Please only check off the ‘no memo‘ box if you are sending the funds to your private wallet. Most exchanges require a destination tag or memo ID
  • Agree to the disclaimer and select SEND
  • Enter your 2FA code from your authentication app and confirm the withdrawal link sent to your email associated with your Ndax account.
Mobile Web Version
  • Login to your Ndax account 
  • Click the Ndax SYMBOL on the top left-hand corner
  • Click the WALLET from the dropdown menu
  • Select the Crypto you would like to withdraw
  • Select SEND at the bottom of the screen
  • Select the network you would like to use
  • Enter the destination wallet address and the amount you’d like to send
  • For XRP, XLM, EOS, LUNC, and/or HEDERA withdrawal, enter a DESTINATION TAG or MEMO ID If the destination wallet does not have a destination tag or memo, make sure to check off the ‘no memo’ tag box. Please only check off the ‘no memo‘ box if you are sending the funds to your private wallet. Most exchanges require a destination tag or memo ID
  • Agree to the disclaimer and select SEND
  • Enter your 2FA code from your authentication app and confirm the withdrawal link sent to your email associated with your Ndax account.
Mobile App
  • Log in to the Ndax app
  • On the bottom navigation bar, click on the wallet icon 
  • Select Crypto
  • Select the Crypto you would like to withdraw
  • On the bottom navigation bar, click on the up-facing arrow (light blue) 
  • Select the network you would like to use
  • Enter the amount you would like to withdraw
  • Enter the DESTINATION ADDRESS where you are sending your Cryptocurrency.
  • For XRP, XLM, EOS, LUNC, and/or HEDERA withdrawal, enter a DESTINATION TAG or MEMO ID If the destination wallet does not have a destination tag or memo, make sure to check off the ‘no memo’ tag box. Please only check off the ‘no memo‘ box if you are sending the funds to your private wallet. Most exchanges require a destination tag or memo ID
  • Click Confirm
  • Enter your 2FA code from your authentication app and confirm the withdrawal link sent to your email associated with your Ndax account.