Leading in fintech innovation, Ndax stands as the first Canadian crypto platform with SOC2 Type II certification, showcasing our superior security measures to protect digital assets.

Ndax holds the majority of digital assets offline in cold storage, protected by multi-signature technology provided by Ledger Vault, ensuring optimal protection in cold storage.

Ndax provides comprehensive financial protection, with USD 5 million in insurance for cold wallets covering fraud, internal theft, and HSM malfunctions. Hot wallets are insured for USD 3 million per incident, and we carry CAD 5 million in general business liability insurance.

Ndax prioritizes user fund integrity, holding users' fiat in a segregated account at a Canadian Crown-owned financial institution for secure asset separation.

Ndax mandates multi-signature approvals by senior management for cold storage transactions, adding a layer of security with whitelisted addresses to safeguard wallet transfers.

Ndax employs advanced Multi-Party Computation (MPC) technology recognized by industry experts for hot wallet management, enhancing security against unauthorized access.

Ndax conducts stringent assessments of third-party vendors, ensuring adherence to top security standards, with both our hot and cold wallet service providers being SOC 2, Type 1 certified.

Ndax's Distributed Denial-of-Service-Protection (DDoS) protection actively monitors and defends against threats, ensuring consistent, uninterrupted platform performance without latency.

To update account information, Ndax enforces a multi-factor authentication process, requiring strong verification measures for enhanced account security.

Ndax enhances user security by sending immediate email and push notifications detailing the time and IP address of each account login attempt.

Ndax requires all users to activate 2FA, adding a crucial security layer. Withdrawals necessitate an additional email confirmation, forming a robust, triple-check security protocol.

Ndax employs a least privilege strategy for employee access to client data, reinforced by mandatory confidentiality and nondisclosure agreements. 

Ndax mandates comprehensive security, Anti-Money Laundering (AML) and other applicable industry or job-related training. In addition, employees must have sufficient job proficiencies and up-to-date designations and licenses.

Ndax conducts thorough background and criminal checks on all employees. Ndax also obtains employee information per the Canada Revenue Agency reporting and record-keeping requirements. 

Ndax performs daily reconciliations of financial assets to maintain integrity and ensure accurate asset distribution (crypto and fiat) between segregated accounts and cold/hot storage. 

Ndax assesses each user's understanding of the crypto space, risk tolerance, financial status, and trading experience to determine whether digital asset trading is appropriate for them. Additionally, Ndax identifies any knowledge gaps and offers tailored educational resources to bridge these.

Ndax sets prudent investment limits and sends customized loss limit alerts to clients based on risk tolerance, fostering responsible market engagement.

Ndax commits to clear and timely updates on regulatory changes and platform developments, nurturing a transparent user relationship.