How do I recover a missing cryptocurrency deposit on Ndax?
Please note:
- Ndax will not be responsible for the loss of any tokens sent on the incorrect network or to an incorrect wallet.
- Deposits sent on an incorrect network may not be eligible for retrieval.
Please follow these steps to upload the details of your deposit for recovery:
- Login to Ndax.io
- Select the WALLET button from the bar on the left side of the screen
- Select the Cryptocurrency you wish to recover
Click RECEIVE at the bottom of the screen
You will be redirected to select the network you have used to transfer your funds
Select the appropriate network
- Click MISSING A DEPOSIT? at the bottom of the screen
- You will now be prompted to enter the required information to retrieve your deposit including the TRANSACTION ID, and in some cases the DESTINATION ADDRESS
- Click SUBMIT
Warning: The processing of a missing deposit ticket is handled on a best-effort basis. Given the complexity of the process, we cannot guarantee successful completion or provide an exact timeline. In some cases, we may be unable to process the request due to limitations in supporting the blockchain technology, excessive processing fees that exceed the value of the deposited crypto asset, or any other reason at our discretion. For more details, refer to the section on Deposits of Non Supported Virtual Asset.
Once your deposit recovery request has been accepted or rejected, you will receive an email.
If your deposit does not match these guidelines, please email [email protected] with your deposit amount and your transaction ID/TXID.