How Long Does Account Verification Take?

Once you submit your personal information and ID, Ndax reviews your documents. Most accounts are verified automatically. However, manual review may be required if:

• Additional identity confirmation is needed
• Submitted documents require further verification
• Additional information is needed to meet compliance requirements 

In some cases, the compliance team may reach out for more documentation. If this happens:

• You'll receive instructions by email
• You may be asked to submit additional documents
• Your verification timeline may be extended until the information is provided

⚠️ Important: Failing to provide the requested information may prevent your account from being verified. 

If your account hasn't been verified within 3 business days, contact the compliance team directly:

Email: [email protected]

Include your account email and any relevant details to help the team review your request more efficiently. 

• What Information Do I Need to Provide for Verification?
• What Documents Are Accepted for Verification?
• Why Does Ndax Require Identity Verification? 

Contact Ndax Support Our support team is available Monday to Friday, 10:00 AM – 12:00 AM EST and Saturday – Sunday, 10:00 AM – 10:00 PM EST.